SHIPPING & RETURNS
- Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Automation Technology, Inc. Customer Service to determine the best course of action. Automation Technology, Inc. will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under the manufactures limited warranty. See “Returning Products Under Warranty,” below, for information on warranty returns.
- A copy of the credit card purchase receipt, and a copy of the original invoice may be requested prior to Automation Technology, Inc. Customer Service issuing a Return Authorization.
- Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. Automation Technology, Inc. reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
- A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email or call 1-704-784-8101, and provide the following information:
Reason for Refund
Date of Purchase
Unit Serial Number
- Upon written receipt of the RA number, send product to:
Automation Technology, Inc.
Attention: Non-Warranty Returns Department
RA # [RA number]
2770 Zion Church Rd.
Concord, NC 28025
- Please mark with the RA number on the outside of the package.
- A copy of the credit card purchase receipt, and a copy of the original invoice, should be placed inside the return package so that it is easily visible.
- Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
- Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
- You may be responsible for shipping costs for returning the product to Automation Technology’s warehouse. Product should be shipped so that it can be tracked and/or insured; Automation Technology, Inc. is not responsible for products lost or damaged during return shipment.
- Returns may be subject to a restocking fee. Shipping charges may be nonrefundable.
- Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria. RETURNING PRODUCTS UNDER WARRANTY